[et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.4″ _module_preset=”default”][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”4_4″][et_pb_heading title=”Frequently Asked Questions” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][/et_pb_heading][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”-100px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Times New Roman||||||||” text_font_size=”16px” global_colors_info=”{}”]
For Tenants
1. How do I submit a maintenance request?
All maintenance requests are submitted through our DoorLoop tenant portal. Simply log in, provide a detailed description of the issue, and attach any photos if necessary. Our team will address your request promptly. For emergencies, please call our dedicated emergency line for immediate assistance.
2. What is considered an emergency, and how do I report it?
Emergencies include situations like:
- Burst pipes or flooding
- Electrical issues posing safety risks
- Gas leaks
- Heating or cooling failures during extreme weather
If you experience an emergency, call our emergency response line immediately. For non-urgent issues, submit a request through DoorLoop.
3. How do I pay my rent?
Rent payments can be made conveniently through the DoorLoop tenant portal. You can set up one-time payments or enable auto-pay to avoid missing due dates. If you encounter issues with the portal, our team is here to help.
4. Can I have a pet in my rental unit?
Pet policies vary by property. Please check your lease agreement or contact our office to confirm whether your property allows pets and if additional fees or restrictions apply.
5. What happens if I need to break my lease?
Breaking a lease is handled on a case-by-case basis and typically involves specific fees outlined in your lease agreement. Contact us as soon as possible to discuss your situation, and we’ll work with you to find the best solution.
For Property Owners
6. What property management services does Homes570 provide?
We offer a full suite of property management services, including:
- Tenant screening and lease management
- Rent collection and financial reporting
- Maintenance coordination through trusted vendors
- Marketing and filling vacancies
- Legal compliance and eviction management
Our goal is to maximize your return on investment while minimizing stress.
7. How do you find tenants for my property?
Homes570 uses a combination of marketing channels to fill vacancies quickly, including online rental platforms, local advertising, and social media. We also conduct thorough tenant screenings to ensure reliable and responsible renters.
8. How are maintenance and repair issues handled?
We coordinate all maintenance and repairs through our trusted network of contractors and vendors. Using DoorLoop, tenants can report issues directly, and our team ensures quick, cost-effective solutions. Owners are notified of major repairs, and we always seek approval for significant expenses.
9. Can I access financial reports and property updates?
Yes, property owners have access to real-time financial reports and updates through our DoorLoop owner portal. This includes rent collection, maintenance expenses, and performance metrics for your property.
General Questions
10. What areas does Homes570 serve?
We proudly serve Northeastern Pennsylvania, including Lackawanna and Luzerne counties, with plans to expand into the Pocono Mountains.
11. How does Homes570 handle emergencies?
We prioritize emergencies and respond swiftly to ensure tenant safety and minimize property damage. Our team is on-call to manage critical issues like flooding, electrical hazards, and heating failures. Both tenants and property owners can trust that urgent matters are addressed promptly and effectively.
12. Why choose Homes570 for property management?
Homes570 stands out for its combination of:
- Over 14 years of hands-on experience in property management and real estate
- A tenant-focused approach that prioritizes efficiency, dependability, and 24/7 availability
- Advanced tools like DoorLoop for seamless management
- A team deeply connected to the communities we serve
Whether you’re a tenant or property owner, Homes570 is committed to providing an exceptional experience and delivering results you can trust.
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